What type of payments do you take?
How do I place an order?
Is there a minimum order size?
Will I be charged sales tax?
Is my credit card information safe?
When will my order be shipped?
How will my order be shipped?
Do you accept returns?
Do I have to pay shipping on returns and exchanges?
Do you accept international orders?
We accept Visa, MasterCard, Discover, and American
Express. We also accept Paypal Payments. You can mail or fax in an order
using your credit card, check, or money order.
You can place orders:
through this web
site by locating the items you wish to buy individually and adding them to your
'Shopping Cart' (online order).
and talk with a counter sales person happy to take your order.
24 hours a day, 7 days a week.
No. We do not require a minimum
Sales tax is charged to Ohio shipping
Yes. We use a secure server
through Monster Commerce.
All items are typically shipped within
24 hours of your order. Custom orders may take longer.
Most orders will be shipped via UPS
Ground with insurance. Some small items may be shipped via USPS. We
cannot ship to a P.O. Box when shipping via UPS.
We do accept returns
in most case within 14 days of original purchase. All items must be returned in
their original cartons and must be in brand new, unused and in original packaging.
All orders returned outside of the 14 day window are subject to a restocking fee.
We cannot give refunds on items without their original packaging or in used condition.
For more information on return please visit our Return Policy page.
Yes, if the return
is not due to an error on our part, the customer is responsible for paying the shipping
charges to get the items back to us for a refund or exchange.
We do accept Canadian
orders through our website. For all other countries we accept payment via Wire Transfer
only. Please keep in mind that we are not responsible for any duties, taxes or brokerage
fees that may be incurred when shipping to your country.